Regent Oxford, Regent London, Regent Brighton, Regent Cambridge, Regent Edinburgh, Regent
Scanbrit in Bournemouth, Regent Summer Schools, Harven School of English, Central School of
English, Edinburgh School of English, Eckersley School of English, Basil Paterson College, Basil Paterson Middle School, Pilgrims Language Courses, Pilgrims Young Learners, Pilgrims Teacher Training, MLS Montreal, CISL San Francisco.
At Instill Education Ltd we collect different types of information about our clients for four main reasons:
To make it easier for you to read this policy, here is a list of the particular sections.
What information do we collect about you and how do we use it?
We collect information on you:
Certain services that we provide may involve us collecting extra information (your location, allergies etc), so that we can tailor the information we give you. This may also apply to certain apps that you download, or which we provide.
What legal basis do we use for processing your data?
We use different legal bases depending upon the purpose for collecting your data in the first instance.
Under the terms of current data protection legislation, we will always make it as easy as possible for you to opt out of unwanted processing, providing it does not restrict our ability to provide you with the course and service you have requested.
From time to time we may use some elements of the data you supply to target the messages we send you. For example, we may use your location to send you information about an event which is happening in the same country, or we may use your company type to send you a relevant news story.
None of the information is collated by wholly automated means and the rights and freedoms of the data subject are safeguarded by suitable measures.
How long do we hold on to your data?
Because we collect data from a wide range of purposes, we do not have a singularly defined retention period. For each individual course and service we define a carefully assessed timeframe within which we retain your data.
After this, data is managed to ensure it is either erased from our system, minimised and retained for legal reasons or pseudonymised and retained on a global suppresion list to ensure that you do not receive unwanted messaging from us.
The minimum information we need from you to register you with Instill Education Ltd. is your name, phone number and email address. We will ask you more questions for different services, including educational emails. Unless we say otherwise, you are required to answer all the registration questions.
We will process data collated for the purpose of facilitating your registration on the basis of Legitimate Interest to deliver the course for which you have registered. We will also, on this basis, contact you occasionally about other relevant courses or services which we think will interest you. You always have a choice and can opt out of processing on this basis at any time by contacting us at the number/email address at the end of point 8.
With your permission we may also send you emails from other parts of our organisation which we think might interest you. At any time you can decide not to receive these emails and will be able to ‘unsubscribe’.
We shall never sell your data. We will only share your data with third parties in order to provide the course or service that you requested.
Use of children’s data
We only collect or store any personal information about children under the age of 16 in the context of booking a course. This is applicable to young people aged under 16 where permission is obtained directly from a legal adult guardian to collect this information.
Under current data privacy legislation, you have the right to rectify, erase or restrict the processing of your data without undue delay. You may also request access to the data we hold on you.
To do this or to update your personal information at any time, please contact our database manager using the details at the bottom of point 8.
Your personal information may be shared with other schools within the group of Instill Education Ltd. For example, when there is a direct crossover between courses and services.
We shall not share your information with others for marketing purposes unless you have given us your permission. If we have your permission we will share your information only with other schools within the Instill Education group.
We can access and release personal information to keep to relevant laws and government requests, to operate systems properly and to protect both us and our users.
Any other organisations who access your information in the course of providing services on our behalf will be governed by strict contractual restrictions to make sure that they protect your information and keep to data protection and privacy laws which apply. We may also independently audit the service providers to make sure that they meet our standards. We may use service providers to help us run these sites (or services available on these sites), some of which may be based outside the EEA (European Economic Area) or countries deemed adequate by the EDPB (European Data Protection Board).
For more information about Cookies and managing them, including how to turn them off, please visit our page on Cookies.
We use Google Analytics on our sites for anonymous reporting of site usage and for advertising on the site. If you would like to opt out of Google Analytics monitoring your behaviour on our sites please use this link https://tools.google.com/dlpage/gaoptout
We may share anonymised behavioural data with advertising partners. This may mean that when you are on other websites, you will be shown advertising based on your behaviour on one of the Instill Education schools sites. We may also show you advertising on our site based on your behaviour on other sites.
If you want to opt out of receiving online behavioural advertising, this does not mean you will no longer receive advertising when you are using our sites. It just means that the advertising you see will not be customised for you.
Sometimes we also use Google Adwords Remarketing and Similar Audiences, LinkedIn Matched
Audiences and Facebook Lookalike Audiences services to advertise on third party websites (including Google, LinkedIn and Facebook advertising networks) to previous visitors to our site or users with similar interests. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry, or users with interests like our previous visitors.
If you wish to opt out from Google Remarketing and Similar Audiences you can do so by visiting Google’s Ads Setting here: support.google.com/ads/
If you want to opt out of receiving Online Behavioural Advertising, this does not mean that you will no longer receive advertising when you are using our sites. It just means that the advertising you see will not be customised for you. If you would like more information about OBA and how to opt out of it, please visit youronlinechoices.com or optout.networkadvertising.org (if accessing from the US).
Advertising on mobile devices may require the collection and sharing of the unique device ID with companies who purchase advertising space on the mobile application.
Under the currently applicable laws we have to say who the ‘Data Controller’ is for Instill
Education schools products and services provided via our websites, our magazines, events and other products and services. Instill Education Ltd. is the registered data controller under the Data Protection Act 1998. The data manager is the organisation’s responsible person for protecting information and in our case is Mr Nick Kenny.
If you would like access to or a copy of the personal information we hold about you, to request a correction or have any questions about how we may use it or to make a complaint, please contact the Data Manager, Mr Kenny, by email at firstname.lastname@example.org or telephone +44 1865 258300.
Requests will be dealt with by the Data Manager, and will be responded to within a reasonable period, not longer than 30 days.
If you are not satisfied with the way your request was handled, you have the right to lodge a
complaint with the supervisory authority – details of which are given below:
Information Commissioner’s Office https://ico.org.uk/concerns/
Telephone: +44 303 123 1113
If we make changes to the Data Promise, we will show you what they are here. If these changes are significant, we may also choose to email relevant individuals with new details. If we are required by law, we will obtain your consent to make these changes.